Airport Infrastructure Availability Q2 2026.pdf
350.01 KB
Aviation
Service Quality
The Quality of Service is a main focus of ANA's performance, and every day we work to improve your experience at our airports.
To achieve this goal, we assess the level of passenger satisfaction according to Airport Council International (ACI) Airport Service Quality Survey (ASQsurvey) program, which gathers the participation of 300 airports worldwide, 109 of which are European, with more than 500,000 passengers being surveyed every year, of which about 9,000 at ANA.
ANA also monitors the performance of the various airport processes in order to sustain improvement actions: waiting times in security and passport control processes, waiting time for baggage availability upon arrival, availability of airport infrastructures (runway, stands, equipment to support mobility, among others).
Below you can check the performance of ANA Airports in the various parameters.
Note: The documents below whose originals are signed correspond to these documents, but are published without signatures for reasons of personal data protection.
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Payment by ANA SA of penalties incurred under the 2024 Airport Quality of Service Regime (RQSA)
Under the provisions of Annex 7 of the Concession Contract relating to the Airport Quality of Service Regime (RQSA), ANA SA is subject to financial penalties in the event of non-compliance with a specific set of minimum service levels established for infrastructure availability indicators and passenger satisfaction levels.
ANA considers airport service quality, including the RQSA, a key factor in its airports' competitiveness. For this reason, ANA's strategy will continue to focus on systematically monitoring and analysing performance indicators and designing appropriate service solutions, taking into account regulatory requirements and increasing the value of the service proposal to airlines, passengers, and business partners.
Calculating and validating the penalties to be paid took longer than usual due to doubts about the calculation of regulated revenue for 2024 between ANA and ANAC, which have since been fully clarified.
ANA presents the non-compliances and respective penalties for 2024, which have been approved by ANAC. In 2024, there were 19 non-compliances at Lisbon, Porto and Faro Airports, which, in total, resulted in a penalty of 2,923,169 euros, divided as follows by the airport, quarter and indicator:
The baggage delivery indicator, as part of the Airport Quality of Service Regime (RQSA), largely depends on the performance of processes overseen primarily by Ground Handling Agents. Aware of the importance of ensuring a high-quality passenger experience, ANA has implemented ongoing initiatives to raise awareness, share operational information, and define stricter performance criteria for these agents. These efforts reflect ANA’s commitment to the continuous improvement of service quality and have been communicated regularly to Users and ANAC to ensure transparency and alignment with stakeholder expectations.
Regarding the security screening indicator, the recorded non-compliances were the result of a combination of operational and technical constraints, particularly relating to the management of human resources by contracted service providers. These constraints negatively impacted performance. ANA has since taken the necessary corrective measures to restore compliance and improve service quality.
To operationalise the return to the airlines of the amounts established, the following procedures will be applied:
• Credit notes will, like the invoicing process, be issued by each airport and, at that level, by the customer.
• In the case of customers with a current account, the credit notes will be deducted from each customer's account balance;
• There is the possibility of cash reimbursement from the company's treasury for cash clients;
• After a period of one year from the date of publication of the refund, ANA will report to ANAC the customers who have not claimed the credit and the respective amounts;
• The bank transfer option will result in a minimum refund of €100. The beneficiary must bear the costs of the transfer.Please consult the list of clients published for Lisbon, Porto and Faro airports:
RQSA 2024 penalty clearance list - Lisbon Airport
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Payment by ANA, S.A. of penalties incurred under the 2023 Airport Quality of Service Regime (RQSA)
Under the provisions of Annex 7 of the Concession Contract relating to the Airport Quality of Service Regime (RQSA), ANA SA is subject to financial penalties in the event of non-compliance with a specific set of minimum service levels established for infrastructure availability indicators and passenger satisfaction levels.
ANA considers airport service quality, including the RQSA, a key factor in its airports' competitiveness. For this reason, ANA's strategy will continue to focus on systematically monitoring and analysing performance indicators and designing appropriate service solutions, taking into account regulatory requirements and increasing the value of the service proposal to airlines, passengers, and business partners.
Calculating and validating the penalties to be paid took longer than usual due to doubts about the calculation of regulated revenue for 2023 between ANA and ANAC, which have since been fully clarified.
In 2023, there were 17 non-compliances at Lisbon, Porto and Faro Airports, which, in total, resulted in a penalty of 1,990,250 euros, divided as follows by the airport, quarter and indicator:
As far as the baggage delivery indicator is concerned, this is primarily associated with the performance of processes for which the Ground Handling Agents are predominantly responsible. Even so, recognising the importance of ensuring excellent service for passengers, ANA has been developing a series of initiatives based on continuous work to raise awareness, share information, and set demanding standards with these agents. These measures, which reflect ANA's commitment to constantly improving service quality, have been communicated in a regular and structured manner, both to Users and to ANAC, thus ensuring transparency and alignment with the expectations of all stakeholders.
To operationalise the return to the airlines of the amounts established, the following procedures will be applied:
- Credit notes will, like the invoicing process, be issued by each airport and, at that level, by the customer;
- In the case of customers with a current account, the credit notes will be deducted from each customer's account balance;
- There is the possibility of cash reimbursement from the company's treasury for cash clients;
- After a period of one year from the date of publication of the refund, ANA will report to ANAC the customers who have not claimed the credit and the respective amounts;
- The bank transfer option will result in a minimum refund of €100. The beneficiary must bear the costs of the transfer.Please consult the list of clients published for Lisbon, Porto and Faro airports:
RQSA 2023 penalty clearance list - Lisbon Airport
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Payment by ANA, S.A. of penalties incurred under the 2022 Airport Quality of Service Regime (ASQR)
Within the scope of Annex 7 to the Concession Contract regarding the Airport Service Quality Regime (ASQR), ANA, S.A. is subject to financial penalties if it is in breach of a specific set of minimum service levels for indicators involving infrastructure availability and passenger satisfaction.
In 2022, there were 18 non-compliances of ASQR minimum service levels at Lisbon, Porto Faro and Ponta Delgada Airports, as detailed below:
Lisbon Airport
• Baggage delivery, first (peak and off-peak) and last baggage (peak and off-peak), in the second, third and fourth quarter
• People movers – travelators availability (peak and off peak), in the first quarter
Porto Airport
• Baggage delivery, first baggage, in the second, third and fourth quarter
Faro Airport
• Baggage delivery, first baggage, in the second, third and fourth quarter
Ponta Delgada Airport
• People movers – elevators availability, in the second quarter
Specifically with regard to baggage delivery, it should be noted that the indicator in question results from procedural performance mostly under the responsibility of ground handling agents, where ANA, S.A. has limited influence on the service levels achieved in this indicator. Even so, ANA, S.A. has made efforts to monitor and raise awareness and standards among these agents to improve passenger service quality, and has notified users and the regulatory authority (ANAC) of these initiatives.
ANA believes that service quality at airports falling under the ASQR – tailored to the needs of different airline and passenger segments – is a key competitive factor for its airports. For this reason, ANA's service quality strategy will continue to focus on systematically analysing and monitoring performance indicators, and designing suitable service solutions which take regulatory requirements into account, while simultaneously bolstering our service value proposition to companies, passengers and business partners.
After confirming ANAC’s 2022 penalty calculation methodology, ANA, in accordance with Annex 7, Point 10, has determined the individual amounts to be allocated to airlines proportionally to the size of regulated revenues at each airport.
The following procedures will be used to reimburse airlines for these amounts:
• Publication of all customers with amounts receivable, per airport, at ANA's website;
• Much like the billing process, credit notes will be issued per customer and per airport;
• For current account customers, credit notes will be applied against the customer’s account balance;
• The option of cash reimbursement to the company’s treasury department exists for customers who pay in cash;
• One year after the reimbursement publication date, ANA will notify ANAC of any customers who have not claimed the credit, and the respective amounts;
• There will be a minimum reimbursement amount of €100 when using the bank transfer option. Beneficiaries will be responsible for any bank transfer costs.Please see the customer list published for Lisbon Airport
Please see the customer list published for Porto Airport
Please see the customer list published for Faro Airport
Please see the customer list published for Ponta Delgada Airport
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Payment by ANA, S.A. of penalties incurred under the 2021 Airport Quality of Service Regime (ASQR)
Within the scope of Annex 7 to the Concession Contract regarding the Airport Service Quality Regime (ASQR), ANA S.A. is subject to financial penalties if it is in breach of a specific set of minimum service levels for indicators involving infrastructure availability and passenger satisfaction.
In 2021, there were seven breaches at the Lisbon, Porto and Madeira Airports, as detailed below:
Lisbon Airport:
- Availability of travelators, peak and off-peak (in the third quarter), and peak (in the fourth quarter);
- Baggage delivery, first (off-peak) and last baggage (peak), in the third quarter;Porto Airport:
- Security control, in the third quarter;Madeira Airport:
- Baggage delivery, first baggage, in the third quarter;The above-mentioned breaches occurred in a setting of a major rebound in passenger traffic, still under the effects of the pandemic, revealing the undersizing of teams and disruption to replacement parts for equipment.
Specifically with regard to baggage delivery, it should be noted that the indicator in question results from procedural performance mostly under the responsibility of ground handling agents, where ANA S.A. has limited influence on the service levels achieved in this indicator. Even so, ANA S.A. has made efforts to monitor and raise awareness and standards among these agents to improve passenger service quality, and has notified users and the regulatory authority (ANAC) of these initiatives.
ANA believes that service quality at airports falling under the ASQR – tailored to the needs of different airline and passenger segments – is a key competitive factor for its airports. For this reason, ANA's service quality strategy will continue to focus on systematically analysing and monitoring performance indicators, and designing suitable service solutions which take regulatory requirements into account, while simultaneously bolstering our service value proposition to companies, passengers and business partners.
After confirming ANAC’s 2021 penalty calculation methodology, ANA, in accordance with Annex 7, Point 10, has determined the individual amounts to be allocated to airlines proportionally to the size of regulated revenues at each airport.
The following procedures will be used to reimburse airlines for these amounts:
- Publication of all customers with amounts receivable, per airport, at ANA's website;
- Much like the billing process, credit notes will be issued per customer and per airport;
- For current account customers, credit notes will be applied against the customer’s account balance;
- The option of cash reimbursement to the company’s treasury department exists for customers who pay in cash;
- One year after the reimbursement publication date, ANA will notify ANAC of any customers who have not claimed the credit, and the respective amounts;
- There will be a minimum reimbursement amount of €100 when using the bank transfer option. Beneficiaries will be responsible for any bank transfer costs.
Please see the customer list published for the Lisbon Airport:
Airlines with amounts to receive ASQR 2021 - LISPlease see the customer list published for the Porto Airport:
Airlines with amounts to receive ASQR 2021 - OPOPlease see the customer list published for the Madeira Airport:
Airlines with amounts to receive ASQR 2021 - FNC -
Payment by ANA, S.A. of penalties incurred under the 2023 Airport Quality of Service Regime (ASQR)
Within the scope of Annex 7 to the Concession Contract regarding the Airport Service Quality Regime (ASQR), ANA S.A. is subject to financial penalties if it is in breach of a specific set of minimum service levels for indicators involving infrastructure availability and passenger satisfaction.
In 2020, there were 5 non-compliances of ASQR minimum service levels resulting in the following amounts of penalties, per airport, to be returned to the Airlines:
Lisbon Airport: 53.427 euros
• Baggage delivery, last baggage (off-peak), in first quarter and (peak) in second quarter;
• People Movers – Travelators (peak and off-peak) in second quarter.
Faro Airport: 873 euros
• Baggage delivery, first baggage, in the second quarter.
The situations of non-compliance mentioned above took place in the context of the pandemic and the implementation of the state of emergency, in which there was strong pressure and uncertainty associated with the disruptions in the companies' operations, which meant that resources, processes and procedures had to be redefined/adapted. This period was also characterized by instability at work.It should also be noted that the baggage delivery indicator is the result of the performance of processes for which the ground handling agents are mainly responsible, and that ANA SA therefore has little influence on the service levels achieved in this indicator. Nevertheless, ANA SA has been working to raise awareness and demand that these agents improve the quality of service provided to passengers and has communicated these initiatives to users and the regulator (ANAC).
ANA, S.A. considers the service quality at airports, including the ASQR, to be a key factor in the competitiveness of its airports. For this reason, ANA's strategy will continue to focus on the systematic monitoring and analysis of performance indicators and the design of appropriate service solutions, taking into account regulatory requirements, which at the same time make it possible to increase the value of the service offered to companies, passengers and business partners.
The process of calculating and validating the amounts of penalties to be returned to ANAC took longer due to the dispute between ANA and the regulator over the calculation of regulated revenue for 2020.
In order to operationalise the return of the calculated amounts to the airlines, the following procedures will be applied:• Publication of all customers with amounts receivable, per airport, at ANA's website;
• Like the billing process, credit notes will be issued per customer and per airport;
• For current account customers, credit notes will be applied against the customer’s account balance;
• The option of cash reimbursement to the company’s treasury department exists for customers who pay in cash;
• After a period of one year from the date of publication of the refund, ANA will report to ANAC the customers who have not claimed the credit and the respective amounts;
• There will be a minimum reimbursement amount of €100 when using the bank transfer option. Beneficiaries will be responsible for any bank transfer costs.
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Payment by ANA of the penalties incurred under the Airport Service Quality Regime (ASQR), from 2019, Lisbon Airport
Within the scope of Annex 7 to the Concession Contract regarding the Airport Service Quality Regime (RQSA), ANA S.A. is subject to financial penalties if it fails to fulfil a specific set of minimum service levels for indicators involving infrastructure availability and passenger satisfaction.
In 2019 there were six non-compliances of the indicator related to Availability of Baggage on Arrival at Lisbon Airport, as detailed below:
• Availability of last baggage: Lisbon Airport (Q2, peak and non-peak; Q3, peak and non-peak and Q4, peak and non-peak)
Despite these non-compliances, note that they were limited to a single indicator and occurred under circumstances of extremely high growth in passenger traffic in which Lisbon Airport surpassed the milestone of 31 million passengers in one year, with an ensuing surge in the scope and pressure of infrastructure and service quality.
Furthermore, it should be noted that the indicator in question results from procedural performance mostly under the responsibility of ground handling agents, where ANA S.A. has limited influence on the service levels achieved in this indicator. Even so, ANA S.A. has made efforts to raise awareness and standards among these agents to improve passenger service quality and has notified users and the regulatory authority (ANAC) of these initiatives.
ANA S.A. believes that service quality at airports falling under the RQSA – tailored to the needs of different airline and passenger segments – is a key competitive factor for its airports. For this reason, ANA S.A.’s strategy will continue to focus on systematically analysing and monitoring performance indicators and designing suitable service solutions which take regulatory requirements into account, while simultaneously bolstering our service value proposition to companies, passengers and business partners.
The process of determining and validating the amounts of penalties to be reimbursed to ANAC has been more time-consuming, due to a disagreement between ANA and the regulator on the calculation of 2019 regulatory income.
Nonetheless, although not agreeing with ANAC's interpretation in this regard, thereby reserving the right to employ the available means, including legal, to defend its rights, ANA S.A. was able to determine ASQR penalties in accordance with ANAC’s decisions involving the calculation of the 2019 estimation error adjustment of the Lisbon Group and, sequentially, the individual amounts to be allocated to airlines proportionally to the size of regulatory income at the Lisbon Airport.
In view of the existing disagreement, any change to the calculation of 2019 regulatory income imposed by judicial ruling will be duly included in the process of calculating and paying 2019 ASQR penalties.
The following procedures will be used to reimburse airlines for these amounts:
• Publication of all customers with amounts receivable, per airport, at ANA's website;
• Much like the billing process, credit notes will be issued per customer and per airport;
• For current account customers, credit notes will be applied against the customer’s account balance;
• The option of cash reimbursement to the company’s treasury department exists for customers who pay in cash;
• One year after the reimbursement publication date, ANA will notify ANAC of any customers who have not claimed the credit, and the respective amounts;
• There will be a minimum reimbursement amount of €100 when using the bank transfer option. Beneficiaries will be responsible for any bank transfer costs.
Please see the customer list published for the Lisbon Airport:
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Payment by ANA of the penalties incurred under the Airport Service Quality Regime (ASQR), from 2019, Porto Airport
Within the scope of Annex 7 to the Concession Contract regarding the Airport Service Quality Regime (RQSA), ANA is subject to financial penalties if it fails to fulfil a specific set of minimum service levels for indicators involving infrastructure availability and passenger satisfaction.
At the Porto Airport, in 2019, there were five non-compliances registered in indicators subject to penalties, including three related to Availability of Baggage on Arrival – 1st Baggage and two related to Hand Baggage and Passenger Security Control, as detailed below:
• Availability of first baggage: Porto Airport (2Q19, 3Q19 and 4Q19)
• Hand Baggage and Passenger Security Control: Porto Airport (3Q19 and 4Q19)
Despite these situations of non-compliance, note that they were limited to a small group of service quality indicators, and occurred in a backdrop of extremely high growth in commercial passenger traffic in 2019 (+9.8% year-over-year at OPO), consequently increasing the scope and pressure of requirements on infrastructure and service quality.
Note that indicators related to baggage availability upon arrival result from procedural performance mostly under the responsibility of ground handling agents, where ANA has limited influence in the service levels achieved. For this reason, ANA has continued to work with these agents to improve passenger service quality, and has regularly notified the airlines and regulatory authority (ANAC) of these initiatives.
With regard to hand baggage and passenger security control, ANA has made several investments which have optimized passenger processing, together with contractual changes with security service providers to enhance the process, as borne out by the results achieved at the Porto Airport at the start of 2020.
ANA believes that service quality at airports falling under the RQSA – tailored to the needs of different airline and passenger segments – is a key competitive factor for its airports. For this reason, ANA's service quality strategy will continue to focus on systematically analysing and monitoring performance indicators, and designing suitable service solutions which take regulatory requirements into account, while simultaneously bolstering its service value proposition to companies, passengers and business partners.
After confirming ANAC’s 2019 penalty calculation methodology, ANA, in accordance with Annex 7, Point 10, has determined the individual amounts to be allocated to airlines proportionally to the size of regulated revenues at the Porto Airport.
The following procedures will be used to reimburse airlines for these amounts:
• Publication of all customers with amounts receivable, per airport, at ANA's website;
• Much like the billing process, credit notes will be issued per customer and per airport;
• For current account customers, credit notes will be applied against the customer’s account balance;
• The option of cash reimbursement to the company’s treasury department exists for customers who pay in cash;
• One year after the reimbursement publication date, ANA will notify ANAC of any customers who have not claimed the credit, and the respective amounts;
• There will be a minimum reimbursement amount of €100 when using the bank transfer option. Beneficiaries will be responsible for any bank transfer costs.
Please see the customer list published for the Porto Airport:
Documents 2026
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Passenger Satisfaction levels Q2 2026.pdf
410.84 KB
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Airport Infrastructure Availability Q1 2026.pdf
352.33 KB
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Passenger Satisfaction levels Q1 2026.pdf
409.16 KB
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ANA Resolution ASQR 2026.pdf
965.11 KB
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Tecnical Note 2026.pdf
185.33 KB
Documents 2025
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Airport Infrastructure Availability Q4 2025.pdf
271.47 KB
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Passenger Satisfaction levels Q4 2025.pdf
446.96 KB
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Airport Infrastructure Availability Q3 2025.pdf
262.05 KB
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Passenger Satisfaction levels Q3 2025.pdf
423.19 KB
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Airport Infrastructure Availability Q2 2025.pdf
219.59 KB
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Passenger Satisfaction levels Q2 2025.pdf
346.17 KB
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Airport infrastructure availability Q1 2025.pdf
190.37 KB
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Passenger satisfaction levels Q1 2025.pdf
367.59 KB
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Technical Note AQSR 2025.pdf
153.49 KB
Documents 2024
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Airport infrastructure availability Q4 2024.pdf
201.47 KB
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Passenger satisfaction levels Q4 2024.pdf
339.2 KB
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Airport infrastructure availability Q3 2024.pdf
195.02 KB
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Passenger satisfaction levels Q3 2024.pdf
324.79 KB
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Airport infrastructure availability Q2 2024.pdf
199.04 KB
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Passenger satisfaction levels Q2 2024.pdf
340.16 KB
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Airport infrastructure availability - Q12024.pdf
198.55 KB
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Passenger satisfaction levels - Q12024.pdf
318.87 KB
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Technical Note AQSR 2024.pdf
133.7 KB
Documents 2023
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Airport infrastructure availability Q4 2023.pdf
198.39 KB
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Passenger satisfaction levels Q4 2023.pdf
314.86 KB
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Airport infrastructure availability Q3 2023.pdf
202.85 KB
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Passenger satisfaction levels Q3 2023.pdf
315.85 KB
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Airport infrastructure availability Q2 2023.pdf
199.08 KB
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Passenger satisfaction levels Q2 2023.pdf
314.62 KB
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Airport infrastructure availability Q1 2023.pdf
203.12 KB
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Passenger satisfaction levels Q1 2023.pdf
281.97 KB
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Technical Note AQSR 2023.pdf
135.53 KB
Documents 2022
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Airport infrastructure availability Q4 2022.pdf
192.5 KB
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Passenger satisfaction levels Q4 2022.pdf
278.41 KB
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Airport infrastructure availability Q3 2022.pdf
202.43 KB
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Passenger satisfaction levels Q3 2022.pdf
270.19 KB
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Airport infrastructure availability Q2 2022.pdf
195.96 KB
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Passenger satisfaction levels Q2 2022.pdf
274.61 KB
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Airport infrastructure availability Q1 2022.pdf
204.4 KB
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Passenger satisfaction levels Q1 2022.pdf
333.36 KB
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Technical note AQSR 2022.pdf
135.54 KB
Documents 2021
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Airport infrastructure availability Q4 2021.pdf
214.43 KB
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Passenger satisfaction levels Q4 2021.pdf
153.62 KB
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Airport infrastructure availability Q3 2021.pdf
212.54 KB
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Passenger satisfaction levels Q3 2021.pdf
151.58 KB
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Airport infrastructure availability Q2 2021.pdf
212.07 KB
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Passenger satisfaction levels Q2 2021.pdf
151.07 KB
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Airport infrastructure availability Q1 2021.pdf
211.99 KB
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Passenger satisfaction levels Q1 2021.pdf
150.96 KB
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Technical note AQSR 2021.pdf
133.59 KB
Documents 2020
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Airport infrastructure availability Q4 2020.pdf
215.39 KB
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Passenger satisfaction levels Q4_2020.pdf
153.57 KB
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Airport Infrastructure Availability Q3 2020.pdf
213.36 KB
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Passenger Satisfaction Levels Q3 2020.pdf
151.57 KB
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Airport infrastructure availability Q2 2020.pdf
212.51 KB
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Passenger satisfaction levels Q1 2020.pdf
151.97 KB
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Airport infrastructure availability Q1 2020.pdf
213.23 KB
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Technical Note AQSR 2020.pdf
246.67 KB
Aviation
Our Airports
Our 10 airports are developed and designed in order to create a unique experience for visitors, so we invest in a variety of facilities and infrastructures such as shops, restaurants and entertainment areas.
Passenger traffic grew by 4.7 per cent in 2025, with statistics rising from 69.2 million in 2024 to 72.5 million passengers in 2025.
Our goal is continuous expansion of our infrastructures, with regard to service innovation, and investing increasingly in a greater experience for our partners and travellers. This way, we are always ready to explore new business opportunities for the airlines.
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Top 5 Airlines |
Top 5 Markets |
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Tap Portugal |
Portugal |
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Ryanair |
United Kingdom |
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Easyjet |
France |
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Azores Airlines |
Spain |
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Transavia |
Germany |
Welcome to Lisbon Airport.
Lisbon, a city waiting to be discovered by you!
Lisbon is Portugal’s capital and certainly one of the most fascinating and picturesque capitals of Europe. Built on 7 hills, has several stunning panoramic views, monuments classified as world heritage and interesting museums.
In a region with roughly 3 million inhabitants, this city provides unforgettable moments and its location in the Western Iberian Peninsula grants easy access to most European capitals and short flight times all across Europe.
Lisbon offers plenty of activities, it has a rich cultural life, beaches, golf, surfing and other water sports and welcomed, in 2025, more than 9.5 million tourists.
In 2025, with an average occupancy rate of 85.5%, 36.1 million passengers passed through Lisbon Airport, representing an increase of 2.9% over the previous year. Commercial movements were 226,990 (+0.8%) and available seats 42,247,757 (+1.9%).
Lisbon Airport currently has two terminals. Arrivals for all airlines are handled at Terminal 1. Terminal 2 is dedicated to low-cost carriers and is used by the following airlines: Eurowings, Norwegian, Ryanair, Transavia, Volotea, Vueling and Wizz Air. Eurowings, Norwegian, Ryanair, Transavia, Volotea, Vueling and Wizz Air.
Lisbon Airport has a free transport service between the two terminals: Shuttle T2.
Airport accessibilities
The city of Lisbon is easy to reach, as the airport is located only 7km from the city centre and it offers metro with connections to all the main urban districts, including the Estação do Oriente (Parque das Nações), Lisbon’s central railway station.
At the same time, there are other transport options, such as regular buses and Taxis.
There is a bus to Lisbon airport three times a day for passengers travelling from the Spanish border region of Badajoz. For further information please visit www.avanzabus.com.
Flixbus operates services between the airports of Lisbon, Porto and Faro. For further information, please visit https://www.flixbus.pt/
When using private transport, Lisbon Airport is directly connected to a wide highway network which links the capital to the rest of the country.
Welcome to Porto Airport.
Visit Porto: a city of many charms!
Porto is the second-largest city in the country and due to its historical buildings, and many monuments, it is one of Portugal’s main attractions.
With approximately 1.7 million inhabitants, this is a city of many experiences, which unite strong cultural traditions with moments of leisure. Porto offers a wide range of activities, monuments designed by world renowned architects, wonderful gastronomy and boat tours on the Douro river.
Not only Porto, but also the whole of the north is very popular, due to the four regions which have been classified UNESCO World Heritage sites (Porto, Guimarães, Douro and Foz Côa).It is also the area with the biggest flow of emigration, which makes VFR tourism an important factor for Porto airport.
As the Spanish region of Galiza is very nearby (120 km distance by car), 10% of passengers travelling through Porto Airport are estimated to be of Galician origin.
In 2025, with an average occupancy rate of 88.2%, more than 16.9 million passengers passed through Porto Airport, which represented an increase of 6.3% compared to the previous year. Commercial movements were 109,620 (+5.43%) and available seats 19,210,195 (+6.1%).
Airport accessibilities
Porto is easily acessible and provides a wide network of public transportation. You can go from the aiport right to the city center by metro (approximately 30 minutes) or by taxi and be directly connect to the country’s central railway network, which includes the historical Douro line trains.
Flixbus operates services between the airports of Porto, Lisbon and Faro. For further information, please visit https://www.flixbus.pt/
When using private transport, Porto Airport is directly connected to a wide highway network which links the city to the rest of the country.
Welcome to Faro Airport
Faro, the gateway to the Algarve’s fantastic beaches!
The Algarve is a lovely region in the South of Portugal. Well-known for its beautiful beaches and mild temperatures, the Algarve welcomes many visitors throughout the year.
Faro, which has around 60,000 inhabitants, is the centre for tourism and leisure activities in Portugal, and a gateway to the regions of the Algarve and Huela (in Spain).The Algarve region offers a big variety of unique landscapes and activities, such as beaches, award-winning golf courses and unique culinary delights.
Faro Airport is one of the main leisure airports in Portugal, with a record of over 10.4 million passengers in 2025, which represents an increase of 5.8 over the previous year and an average occupancy rate of 85.8%. Commercial movements reached 67,510 (+6.3%) and available seats 12,165,526 (+7.7%).
Airport accessibilities
There are several daily bus connections between the airport and the city center – Bus Station. From the Bus Station you can choose between different local and national connections.You can also get taxis or take a train. The railway station, which links Faro to the most important towns in the Algarve, is located about 6 km form the Bus Station.
Flixbus operates services between the airports of Faro, Lisbon and Porto. For further information, please visit https://www.flixbus.pt/
When using private transport, Faro Airport is directly connected to a wide highway network which links the city of Faro to the rest of the country.
Welcome to Beja Airport.
Alentejo, in the heart of Portugal!
The Alentejo is one of the fastest growing regions in Portugal and is famous for its historical and cultural influence.
With roughly 31,603 km² (33% of continental Portugal) and approximately 760 thousand inhabitants, the Alentejo region offers plenty of leisure activities, culture, adventure and beaches – like the famous Costa Vicentina and Troia. It is also very close to the Alqueva dam, the largest artificial lake in Europe (250 km²), one of the region’s main tourist attractions.
Alentejo Airport is located west of Beja and was inaugurated in April 2011. This terminal for passengers, cargo and aircraft maintenance is prepared to receive all kinds of operations at a high level of efficiency.
Airport accessibilities
Beja airport, which is located 12 km from Beja, 170 km south of Lisbon and 150 km north of the Algarve, is directly connected to a wide network of highway that link Beja to the rest of the country.
Welcome to the Madeira Airports.
Madeira, a magical destination!
Madeira is an Autonomous Region of Portugal, consisting of 4 islands off the north-west coast of Africa. It is well-known for its subtropical climate, outdoor activities, hiking in the mountains, golf, surfing and diving.Throughout the year there are three tourism highlights: the wonderful New Year’s Eve with its magical fireworks, filling the small island with light and colour, the amazing flower festival and the stunning Carnival.
It is a destination with a long tradition in tourism and the art of hospitality. The islands - Madeira and Porto Santo (also with an airport) are famous for their natural beauty, which makes them perfect holiday destinations.
Madeira Airports are the main entry point to Madeira, having received in 2025 more than 5.7 million passengers (increase of 11.8% compared to 2024) and registered an average occupancy rate of 85.2%. Commercial movements reached 38,742 (+12%) and available seats 6,653,641 (+13.5%).
Airport accessibilities
In addition to the direct bus lines, the airport shuttle or taxis, in case of private passenger transport, Funchal airport is directly linked up with the expressway network that connects Funchal with the rest of the Island.
Welcome to Azores Airport.
The Azores, stunning nature waiting to be discovered!
The archipelago of the Azores is composed of nine islands bathed by the North Atlantic.The Eastern group, comprising Santa Maria and São Miguel, the Central Group including Terceira, Graciosa, São Jorge, Pico and Faial, and the Western group made up of Corvo and Flores.
With its unique natural landscape, this is the perfect destination to reach out to nature, walk in the open air and enjoy the countless leisure activities at your fingertips.
With approximately 246,772 inhabitants and an insular territory of 2,325 km², the Azores are 1,600 km from the European continent and 2,454 km from the North American continent (Canada).
In the 4 airports managed by ANA - Ponta Delgada, Horta, Santa Maria and Flores -, about 3.4 million passengers passed in 2025, which represents an increase of 2.3% compared to the previous year. With an occupancy rate of 82.2%, commercial movements reached 37,537 (+0.9%) and available seats 4,138,491 (+1.5%).
Ponta Delgada Airport is the regional hub of the Azores and the main gateway to that same destination.
Airport accessibilities
The airport is located less than 3 km from the city center of Ponta Delgada.
Lisbon Airport
Site map
Flights & Destinations
Destinations
- Atenas
- Atenas
- Athens
- Birmingham
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- Londres Gatwick
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Passenger Guide
Access & Parking
Directions
Getting to and from the Airport
For your full comfort
Services & Shopping
Essencial Services
Premium Services
Shops and Restaurants
Contacts
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Lisboa
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Porto
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Faro
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Beja
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Madeira
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Porto Santo
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Ponta Delgada
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Santa Maria
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Horta
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Flores
