AERONAUTICAL INFORMATION SERVICE   

For aeronautical information concerning the Portuguese territory as well as the airspace under Portuguese jurisdiction, please consult the Portuguese Aeronautical Information Services at https://ais.nav.pt. 

The publication and distribution of all aeronautical information to guarantee the safety of air navigation is responsibility of NAV Portugal E.P., on behalf of the Portuguese State.

The website provides free access to the following publications and services provided by NAV Portugal E.P. Aeronautical Information Service, namely:

• Contingency Briefs 
• NOTAM Summaries 
• AIP (Aeronautical Information Publication and AMDTs) 
• AIP SUP (Supplements to AIP) 
• AIC (Aeronautical Information Circulars) 
• VFR Manual, AMDTs and VFR Manual Supplements 
• Provision of automated Pre-Flight Information Bulletins (PIB) and filing Flight Plans.

Aeroporto de Lisboa - Alameda das Comunidades Portuguesas 1700-111 Lisboa

Email: lisbon.airport@ana.pt 

Tel: +351 218 413 500

www.aeroportolisboa.pt/en/lis/home

1.2.1 TRAFFIC PERMITS 

Flight operations in Portuguese airspace are subject to national civil aviation legislation. For operational requirements and authorizations, contact AIS – Aeronautical Information Service and ANAC – Portuguese Civil Aviation Authority for Traffic permits. Evidence of traffic rights may be requested for validation. In addition, as a fully coordinated airport, Airlines must secure slots prior to operation from Slot Coordination Portugal.

For more information, please see contacts details outlined below:
 

Before starting commercial operations at Lisbon Airport, all airlines must obtain an official license granting access to the activity (Activity Access License). This authorization ensures compliance with national aviation regulations and operational standards. 

Once the Activity Access License has been issued, airlines must also acquire a Market Access License, issued by the airport itself. This license is essential for integrating into the airport’s commercial environment, including flight scheduling, resource allocation, and terminal usage. Airlines are encouraged to contact airport authorities well in advance to begin the application procedure and receive guidance on meeting all relevant legal and technical criteria.

1.2.2 PRIOR INFORMATION

After an airline has been granted slots and traffic permits, the following documentation as well as any enquiries related to operations must be sent to Pre and Post Operations Team AHDPPO@ana.pt and to regulacaoeconomica@ana.pt:

CONTACT INFORMATION

• Airline name, address and contact details;
• The names, addresses, telephone number and all other contact details of the operator’s key personnel, as well as an emergency contact for safety, security, operational or financial matters related to the use of facilities and services at the Airport;

 DOCUMENTATION   

• Relevant approvals from ANAC for traffic rights and security compliance; 
• Air Operator Certificate (AOC); 
• Evidence of adequate Emergency Response Plan (ERP) regarding any potential security threats; 
• Current insurance policies certificates for all aircraft to be used at the airport;
• Ground handling arrangements for operating crew, passengers and cargo as well;
• Aircraft details such as registration, serial number, ICAO aircraft operator; ICAO Annex 16 Chapter, aircraft type, MTOW, Number of engines; Seating; Flyover- Aircraft noise values take-off (EPNdB); Aircraft noise values sideline (EPNdB); Aircraft noise values approach (EPNdB);
• Type, registration configuration, MTOW and noise certificate;
• Minimum Turnaround Times (MTT) and boarding schedules, when applicable.

Additionally, airlines starting operations at Lisbon Airport must have a credit balance opened with the Billing Department (please refere to point 3.2).

The airline must promptly notify ANA of any significant changes to the information provided that could affect the application, processing, recovery of charges, or impact Airport operations. Furthermore, upon ANA’s request, the airline must supply updates to any of the aforementioned information.

Subject to confidentiality agreements, airlines may request in writing details concerning:

• Specific Airport Security arrangements that may apply;
• Airport emergency procedures;
• Airport Insurance policies;
• ANA's Facilities and Services at its Airports and specific operational procedures;
• The Airport's catchment area market and/or passenger profile. 

1.3.1 AIRPORT CARD   

Airline representatives at ANA airports require an Airport Identification Card to access infrastructure and restricted areas. For companies holding a Market Access License (LAM), their legal representative must notify the airport through a signed, authenticated statement stating:

• Access - the user will be asked to fill out a personal survey with their personal records covering the last 5 years according to the National Aviation Authority (ANAC) model. In the end of the process, the declaration of the successful completion shall be uploaded to the platform.  
• Training - the user must have completed level 13/14 security training and airport safety training (e-learning). The latter is currently only provided by the airport.

For airlines that do not hold a Market Access License, the Airport Access Card must be requested through its respective handler.  

     
  
Card Emission Department, Terminal 1, Level 6 - Office 6288 or Email: ahdgsa-nec@ana.pt

1.3.2 STAFF CAR PARK  

The staff car parks at Lisbon Airport are designated areas reserved for airport employees, providing secure and convenient parking.

Typically located within walking distance of key operational zones, it ensures easy access for staff working across various airport areas.

While not open to the public, these facilities are equipped with surveillance and controlled access to maintain safety and efficiency.

Staff members require a valid permit to enter, and some areas may offer covered parking or shuttle services depending on the shift schedules and terminal proximity.

For more information, please contact servicoscomerciais@ana.pt or got to https://www.ana.pt/en/business/commercial-services/car-parking  

ANA S.A. manages airport public service concessions in Portugal under Decree-Laws No. 254/2012 and No. 108/2013.

The Airport Service Quality Regime (ASQR), outlined in Annex 7 for the concession contracts, includes indicators for infrastructure availability and passenger-perceived quality.

Measurement formulas and minimum service levels were previously agreed with airlines representatives and penalties apply for non-compliance with these standards.

For more information regarding quality of service please visit: www.ana.pt/en/business/airlines/quality-of-service   

2.2.1 OPERATIONAL SYSTEMS REQUIREMENTS  

The Airline must have in place a system for electronic data exchange of SITA messages (or other approved electronic method) between its Departure Control Systems (DCS) and the Airports; and take all reasonable steps to ensure that accurate data is contained within the airline's central systems, websites, and the DCS at all times.

To prevent any risk impacting on the wider airport community, the airline must notify ANA whenever any changes or replacement of its DCS occur.

Additionally, the airline must ensure that in the event of flight cancellation, the airline DCS and website is updated, and a valid SITA message (or other approved electronic method) is sent electronically to Slot Coordination Portugal.

The mandatory SITA message to send are SITATEX Type B messages, namely MVT, LDM and PTM to SITA address LISKAXH, Humberto Delgado, Lisbon Airport Management and Operations.

When using ANA's international terminal facilities for checking in passengers, the Airline must:

• Comply with the current conditions of the Common User Agreement;
• Make suitable arrangements to use the Common Use Processing Passengers System (CUPPS) for checking passengers in.

helpdesk@ana.pt

2.2.2 GROUND OPERATIONS  

At ANA’s airports, all third-party ground handlers and airline self-handlers require a license with mandatory performance standards (please refer to point 2.1, as the same rules apply).

Ground handling changes must go through an approval process, allowing sufficient time before operations begin. Airlines must ensure their handlers comply with ANA’s licensing terms and performance standards.

Additionally, airlines must prioritize time-sensitive transfer passengers.

For more information, please refer to 1.2.1 Traffic Permits.

Lisbon International Airport Users

Following the entry into force of article 4 of Decree-Law no.275/99 of June 23rd (transposal of Council Directive 96/67/CE) Lisbon International Airport Users’ Committee has been constituted. 

The Committee was established with the aim of developing competences of ground handling activities. The Committee has an advisory character in terms of questions regarding the ground handling activities. 

The Committee is composed of representatives of Lisbon Airport. For Committee purposes, Airport Users are individual or collective people that perform passenger transport, freight or post at Lisbon Airport.

Should you need any further assistance, or you would like to confirm your seat within the Committee, please contact  lisbon.airport@ana.pt.

2.2.3 PASSENGER AND BAGGAGE PROCESSING SYSTEM  

To process baggage and passengers ANA has the following systems available:

• SSBD: Self Service Bag Drop, hybrid (agent or self-service) and pure self-service units (SITA/BCS);
• BRS: Baggage management application both on terminal and ramp through dedicated workstations and handhelds;
• BHS: Automatic baggage sorting;
• CUPPS/CUTE: Common use Check-in in both Terminals (SITA);
• Backoffice CUPPS: Workstation with possibility to include peripherals like ATB/BTP/DCP printers, LSR and MSR/OCR keyboard;
• DCS: Connectivity Provided by SITA with direct integration with APH;
• Fast Track: Priority path for Security Control with automatic BP integration reading;
• App4Staff: Web and mobile application with real time flight operational information.
• Airport Flight Information Display System (FIDS): Available throughout the airport (check- in/gate, common and operational areas) with customized logos/layout. 
• Airport Community APP - tool that connects airport staff and provides real time operational information in one place. 

The Logos and Full-Screen Logos must be sent to AHDPPO@ana.pt preferably as vectorial in the formats: .eps / .cdr / .ai;

If Logos and Full-Screens Logos are not available in vectorial format, the following sizes must be considered:

• Logos 512x256, Format file: .jpg / .tiff; 
• Full-screen Logos 1368x768, Format file: .png

helpdesk@ana.pt 

2.2.4 CCB PLATFORM  

Regarding the subscription of our CCB platform (CUPPS, CUSS and BRS) please contact helpdesk@ana.pt and provide the following information:

• Regarding the CUPPS, who is your Handling Agent?
• Which DCS  (departure control system) are you going to use? Your own or the handler’s DCS?
• The airport has a common-use BRS (Baggage Reconciliation System) system. Do you intend to use it?
• Which is the email address you want to receive the manifests?
• Are you going to use CUSS kiosks? If so, do you have a SITA certified app? Do you need to print BTP’s?
• Will you need offices at the airport for the station manager? If so, do you need dedicated workstations?
• Do you have a timetable for test use of CUPSS (peripheric and consumables)?

Also, ANA will need to know which service you want to subscribe to and if the billing is to be made directly to the airline.

For all prior information as well as for technical assistance on CCB and BRS matters, please contact helpdesk@ana.pt or lis.ccb.admin@ana.pt.

2.2.5 INFORMATION AND COMMUNICATION TECHNOLOGY SERVICES (ICT)  

The available ICT Systems at Lisbon Airport are:

• Data VLAN to interconnect all the offices in the Airport campus;
• Full phone services with advanced PABX functions;
• Telecommunications: ANA offers what companies based at the airport need to have a successful business;
• Wireless LAN inside terminal and ramp area;
• Trunking (TETRA);
• Secure Authentication via Proxy RADIUS with Client's HQ;
• Data Center Housing Provided by the Airport Authority or SITA, both with direct integration with APH;
• Internet Access (Enterprise grade symmetric and redundant circuit via multiple ISP with public IP);
• IPTV - TV with IP (Internet Protocol);
• Custom made IT solutions.

Services have 24x7x365 support through our local Helpdesk at helpdesk@ana.pt.

ANA Airports' network management is based on a common use, airport wide network. For this reason, Airport authority is the only entity responsible for airport network cabling and Wi-Fi / beacons installation and management.

For more information contact telecoms@ana.pt or visit: www.ana.pt/en/business/commercial-services/telecommunications 

2.2.6 PASSENGER WITH REDUCED MOBILITY (PRM)  

The MyWay Service is available for passengers with disabilities or reduced mobility at ANA airports for departures, arrivals, and transit.

Requests must be made through airlines or travel agents when booking or at least 48 hours before departure.

Airlines make the request to ensure proper assistance.

MyWay includes mobility aids like escalators, lifts, signage, and professional escort services for boarding and disembarking.

Dedicated contact points and designated parking spaces near exits are available for reduced mobility passengers.

LIS PRM Service ahd.prm.service@ana.pt 

For PRM notifications, it is mandatory to send PAL/CAL messages to SITA address, LISMXRH.

2.3.1 AIRPORT SERVICES  

ANA provides the following passenger services at LIS:
 

ANA provides the following airline services at LIS:
 

More more information please visit the Essential services area at Lisboa Airport website or download our app so you can stay updated.

2.3.2 OTHER SERVICES 
 

When using ANA's Airport Facilities and Services, the Airline must acknowledge and comply with:

• All applicable legislation;
• Decisions or instructions from the Portuguese Civil Aviation Authority - ANAC or the Portuguese Government and relevant State Authorities;
• ANA's Airport Operations and Aerodrome Manuals;
• ANA's Airport Safety and Security Instructions;
• All payment requirements;
• Other conditions, instructions and directions necessary for daily operation at our Airports;
• Any local rules or guidelines defined by Airports and Slot Coordination Portugal;
• Local flying restrictions and remarks as published whenever necessary in the AD section of the Portuguese Aeronautical Information Publication (AIP).

PREMIUM SERVICES  

Passengers who wish to access a differentiated experience at Lisbon airport can avail themselves of the following services:

CIP services

Personalized assistance for Commercially Important Person (CIP) passengers, offering tailored support on departure and arrival, including fast-track flows, lounge access, exclusive vehicle transport, porterage, and more. Service requests must be made through airlines, companies, or agencies—passengers cannot book directly.

For more information about the available services and the applicable charges, please visit www.ana.pt/en/business/airlines/charges

ahdbooking@ana.pt 
 

Lounge

The ANA Lounge is located in Terminal 1, near the Schengen shopping area / food court of Lisbon Airport. It is a private place, with about 900 m2 with a panoramic view of the runway.

Access to the lounge service by airlines is guaranteed through quick procedures and integration. For more information, including Lounge Regulation,  please contact servicoscomerciais@ana.pt or go www.lisbonairport.pt/en/lis/services-shopping/premium-services/ana-lounge. 
 

Premium passengers at Lisbon airport can avail themselves of the following services:
 

Fast track

At Lisbon Airport, the Fast Track service offers travellers a quicker and more convenient way to pass through security.

The service can be booked online, and access is granted by presenting a QR code along with a boarding pass.

Access to fast track service by airlines is guaranteed through quick procedures and integration. For more information, including Fast Track Regulation, please contact servicoscomerciais@ana.pt or go to www.lisbonairport.pt/en/lis/services-shopping/essential-services/fast-track 

ANA applies three main types of airport charges: regulated charges (such as landing, passenger, and security fees), ground handling charges (for services like parking, towage, and refuelling), and commercial charges (covering areas such as lounges, advertising, and retail).

Regulated charges are approved by ANAC, the Portuguese Civil Aviation Authority.

For more information, please refer to: www.ana.pt/en/business/airlines/charges.
 
 

3.2.1 INFORMATION REQUIREMENTS  

Airlines must pay charges for the use of ANA airport facilities, services, and related supplies as determined by ANA Network Charges.

Charges accrue daily and are payable in euros upon demand or before departure unless otherwise agreed.

Payments must be made in full, without deductions, and any required taxes will be added to ensure the full amount is received.

Airlines are responsible for providing payment details, and VAT will be applied where applicable. 

For more information, please contact facturacao.ahd@ana.pt

More information on taxes and charges, please refer to www.ana.pt/en/business/airlines/charges 

3.2.2 PAYMENT TERMS  

Airlines operating at Lisbon Airport are subject to being charged under the following terms: 

• Pre-payment regime;
• Granting of credit: payment within 15 days from date of issue of the invoices;
• Through payment representative (handler).

Notes  
Not applicable to the cash-based payment regime, since in this scheme all services and accesses provided are invoiced immediately by aerodrome services (SOA).

Details of payment terms:

• Invoices and payments are made in euros.
• In the Cash Basis Regime, the payment of all services must be made immediately after the invoice issuance, including terminal control duties from NAV, EP. The payment shall be made by the company or by the handler at airport services, prior to take-off.
• In the Pre-payment Regime, the payment of services estimated by ANA based on the flight schedule shall be made prior to any operation (the payment should be credited in ANA's Bank Account at least 3 days before the operation.
• To apply for the Credit Payment Regime, the client shall submit a written request to ANA, which will be subject to a case-by-case evaluation. In the case that this regime is accepted, ANA reserves the right to make its decision to grant credit subject to the provision of a guarantee. The payment of invoices must be made within the established period, and the amount owed cannot, in any situation, exceed the amount of the guarantee presented.
• In case of non-compliance with the due date agreed for the invoice’s payment, daily late interest shall be payable by the debtor until the effective date of payment.
• The credit conditions assigned may be modified or cancelled by ANA with a 5 working days’ notice.
• In the event of non-compliance situations ANA may determine, without prior notice, the cancellation of the assigned credit and the consequent change to the cash / prepayment regime. The suspension of the provision of services will also be possible.

3.2.3 PAYMENT BY BANK TRANSFER  

For more details, please contact facturacao.ahd@ana.pt. 

3.2.4 PAYMENT DEFAULT  

Credit will be cancelled if a delay in payment occurs. Legal additional fees will be applied, such as interest over unpaid value. For more details, please contact facturacao.ahd@ana.pt.

ANA reserves the right to refuse to provide airport services in the event of failure to pay overdue invoices.

Under Portuguese law, ANA may detain an aircraft if airport charges are unpaid, applying to the aircraft in question or any operated by the debtor. Airlines cannot claim compensation or deduct charges without ANA’s written consent, and all fees must be paid in full.

Per Decree-Law no. 254/2012 and its amendments, ANA reserves the right to modify charges with prior written notice, following consultation with airlines.

Lisbon Airport is not just a transportation hub; it also offers a wide array of non-aviation services in order to enhance passenger experience.

Such services include:

• Retail (Duty-Free and Concessions) - A diverse range of retail outlets that cater to both domestic and international travellers;
• Real Estate - Ranging from office spaces to logistics and Cargo Facilities as well as hotels and conference centres;
• Hotels - Lisbon Airport partners with a select group of hotels to offer travellers added convenience and comfort during their journey. Among the official partner hotels are the Meliá Lisboa Aeroporto and Hotel Star Inn Lisbon Aeroporto, both located just steps away from terminal 1 and offering complimentary shuttle services, early breakfast options, and soundproof rooms for restful stays. These hotels are recognized for their close collaboration with the airport, ensuring seamless check-in experiences and tailored amenities for passengers in transit.
For more information, please refer to: 
www.melialisboaaeroporto.com/ (4*)
www.hotelstarinn.com/lisboa/ (3*) 
• Car Parking - For short-term parking, long-term parking, Premium & Valet Parking, Electric Vehicle Charging Stations;
• Car Rental - On-site Rental Desks, representing global and local rental companies as well as Pre-booking Integration, through the airport website;
• Advertising - premium advertising spaces for different targets.

For any queries related to extra aviation services which include Retail, Real Estate, Car Parking, Car Rental, Advertising and E-Commerce, please refer to the following: 

Advertising: advertising@ana.pt  

Retail: retail@ana.pt  

Car Rental: carrental@ana.pt

Real Estate and Office Spaces: realestate@ana.pt 

Car Parking and services like Via Verde, Online Booking and Reservations: www.ana.pt/en/business/commercial-services/car-parking or servicoscomerciais@ana.pt 
 
 

CUSTOMS - Alfândega do Aeroporto de Lisboa
Edifício 134 Aeroporto de Lisboa 1700-111 Lisboa
Email: aalisboa@at.gov.pt 
Tel: +351 218 408 075
https://www.portugal.gov.pt 

PSP – POLÍCIA DE SEGURANÇA PÚBLICA - Divisão de Segurança Aeroportuária e Controlo Fronteiriço 
Aeroporto de Lisboa Edifício 11, Arruamento A
1700-008 Lisboa
Email: dsa.lisboa@psp.pt 
Tel: +351 218 444 530 , Ext: 21608
https://www.psp.pt 

GNR – GUARDA NACIONAL REPUBLICANA
Aeroporto de Lisboa, Rua B, Edifício 11
1700-008 Lisboa
Email: ct.lsb.dvfx.fael@gnr.pt 
Tel: +351 218 485 968
https://www.gnr.pt 

POSTO DE INSPEÇÃO FRONTEIRIÇO VETERINÁRIO
Área de Chegadas
Email: pcflislisboaa@dgav.pt  
Tel: ++351 218 492 434 / 919 551 607
https://www.dgav.pt/vaiviajar/ 

  4.2.1 PASSENGER, CARGO AND RAMP HANDLING  

Execujet Portugal 
Aeroporto de Lisboa Hangar 6, Apron 700 
1700-111 Lisboa 
Email: fbo.lppt@execujet.com  
Tel: +351 211 997 249 
https://www.execujet.com 

Safeport 
Aeroporto de Lisboa, Edifício C1, Hangar 7 
1749-035 Lisboa 
Email: lisbon@safeport.aero  
Tel: +351 210 040 400/10 
https://www.multiserviciosaeroportuarios.com

 
  4.2.2 CARGO  

Portway 
Rua C, Edifício 124, 1.º Piso Aeroporto de Lisboa 
1700-008 Lisboa 
Pedro Pedroso: pedro.pedroso@portway.pt  
Tel: +351 218 445 000 
Mob: +351 968 980 065 
https://www.portway.pt  

Menzies 
Rua C, Edifício 25, 6.º Piso Aeroporto de Lisboa 1700-008 Lisboa 
Pedro Pinheiro 
Email: pedro.pinheiro@groundforce.pt; commercial@groundforce.pt  
Tel: +351 218 415 348 
Mob: +351 965 641 675 
https://www.groundforce.pt

  4.2.3 AIRCRAFT CLEANING  

Iberlim 
Largo do Movimento das Forças Armadas 3, Alfragide 
2610-123 Amadora 
Elsa Garcia 
Email: elsa.garcia@iberlim.pt  
Tel: +351 210 420 862 
https://www.iberlim.pt

Carface 
Rua Correia Teles, 5.º Piso 1350-091 Lisboa 
Email: geral@carface.pt  
Tel: +351 218 001 389 
https://www.carface.pt

Execujet Portugal 
Aeroporto de Lisboa Hangar 6, Apron 700 
1700-111 Lisboa 
Email: fbo.lppt@execujet.com  
Tel: +351 211 997 249 
https://www.execujet.com  

Samsic Portugal 
Rua da Quinta da Fonte, Edifício Bartolomeu Dias Q44, Lote 8, 3º Andar 
2774-518 Paço de Arcos 
Email: info@samsic.pt  
Tel: +351 214 758 100 
https://www.samsic.pt/  

  4.2.4 CATERING  

CateringPor
Catering de Portugal, Rua C, Edifício 59, Aeroporto de Lisboa 1749-036 Lisboa
Email: catering@cateringpor.pt 
Tel: +351 218 547 100
https://www.cateringpor.pt

Resflight Portugal
Restflight Serviços de Catering
Rua D, Edifício 78, Aeroporto de Lisboa 1749-079 Lisboa
Email: lis.order@newrest.eu 
Tel: +351 218 558 228
https://www.newrest.eu

  4.2.5 FUEL  

BP
Fuel Farm 1750-364 Lisboa
Email: lisbonairport@bp.com 
Tel: +351 218 450 834
Tel: +351 919 216 395
https://www.airbp.com

OZ ENERGIA
Avenida Duque de Ávila ,  79 1000-139 Lisboa
Email: info@ozenergia.pt 
Tel: +351 213 500 700
https://www.ozenergia.pt

GALP
Fuel Farm 1750-364 Lisboa
Email: galp-aviation@galpenergia.com 
Tel: +351 217 240 739
https://www.galpenergia.com

REPSOL
Avenida José Malhoa, 16B – 8.º
1099-091 Lisboa
Email: aviacaoportugal@repsol.com 
Tel: +351 218 438 010
https://www.repsol.com